Updated - September 22, 2024

At Dentoplan, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, share, use and protect your personal information in accordance with applicable laws and regulations.

Personal information collected automatically

When you connect to our website, certain personal information is exchanged between your computer and our server. This exchange is necessary so that the data contained on our site can be correctly communicated to the computer equipment you are using. This personal information is retained by Dentoplan solely for technical and statistical purposes related to the performance of our website.

The information concerned is as follows

•the domain name of your Internet service provider;
•your IP address;
•your browser (Explorer, Firefox, etc.);
•your operating system (Windows, Mac OS, etc.);
•the date and time of your visit;
•the Internet pages you visit.

Use of cookies

Dentoplan does not store cookies permanently. Only a temporary cookie is used during your visit to our site to improve the performance of certain features.

You can deactivate cookies via your web browser. However, this deactivation may have the effect of restricting certain functionalities of our website.

Information we collect

We collect personal information from our customers in order to provide them with the services they have requested. This information may include, but is not limited to:

•Contact information such as your name, mailing address, e-mail address and telephone number;
•Demographic information such as your age and gender;
•Information about your credit history and income;
•Personal information necessary for the proper operation of our service.

How we use your information

We use your personal information to provide you with requested services, including :

•Referring you to the best possible lender;
•Pre-appraisals;
•Maintain and update our files;
•Manage customer accounts;
•If necessary, send information to our lenders;
•If necessary, send information to our partners so that you can benefit from their best services;
•Contact you to complete the information necessary to serve you;
•Process payments.

We may also use your information to improve our services and to comply with legal and regulatory requirements.

We only collect personal information that is necessary for the purposes identified above.

Information sharing

We do not share your personal information with third parties unless it is necessary for the provision of our services, such as with various lenders.

Dentoplan will not give, sell or rent my personal information to third parties. We will only share information with your consent or where required by law.

Where your information is stored

Personal information is generally stored or processed in facilities located in Quebec. Some of this data may be processed by third parties outside Quebec. If this is the case, Dentoplan takes reasonable steps to ensure the protection of your data with the third parties in question.

Information security

We take reasonable steps to protect your personal information from unauthorized access, use or disclosure. Despite this, no security mechanism can guarantee perfect protection and there will always be some residual risk.

Our office uses secure record systems, effective identity and access management and physical safeguards to protect your information, all in accordance with applicable laws and regulations.

Your rights

You have the right to access, modify or delete your personal information. You may withdraw your consent to the collection and use of your personal information at any time. However, this may prevent Dentoplan, for example, from providing you with adequate services.

You have all rights in accordance with legal and regulatory requirements.

If you wish to exercise these rights, please contact our Privacy Officer, Brigitte Ouimet, at 514-285-6791.

Changes to our privacy policy

We reserve the right to modify this Privacy Policy at any time in order to maintain compliance and to reflect any changes to our personal information collection process.

If we make material changes to the policy, we will notify you by publishing a notice or by posting a new version of the policy on our Web site.

Contact us

If you have any questions about our privacy policy or the treatment of your personal information, please contact us at 514-282-2112.

Effective date: September 1, 2023

Date of last update: September 22, 2024